Frequently Asked Questions

Wear the same gear you would if you were going skiing/snowboarding. Snow jacket & pants, warm waterproof gloves, goggles and winter snow boots are recommended. If you do not have proper gear or are missing anything, we do have “extra” gear available at our base for your use. A mandatory DOT full face helmet will be provided, ski helmets are not motorized approved.  We recommend that you bring a balaclava to wear under your helmet.

We recommend that guests drive directly to our base facility.  Conveniently located directly off Highway 99 we offer ample free parking.  GOOGLE MAPS – “Blackcomb Snowmobile Base Operations” for directions. Please arrive 15 minutes prior to your tour time.  If you do not have transportation, we offer shuttle pick-ups from select locations. You will be able to select a pickup location when booking your tour. Optional shuttles are available from our office in the Hilton as well as a number of major hotels upon request for a nominal fee.

Our village office is located on the lobby level of the Hilton Whistler Resort in the heart of Whistler Village. Stairs next to Lululemon.  If requested, pickups also available at Fairmont Chateau Whistler, Four Seasons Resort, Legends Creekside, & Nita Lake Lodge Creekside. Please meet us at least 30 minutes prior to your tour time at the meeting location specified on your confirmation (unless in Creekside). For Nita Lake Lodge and Legends Creekside our shuttle departs the village and then will pick up from those hotels along the way, so be there no later than the exact tour time specified.

All tours include; Machine & fuel, guide, helmet, whatever clothing you require.  2 hour tours include a stop for a hot drink and snack, 3 hour tours include a hot drink, snack and smokie.  

We require a minimum of 24 hours notice to cancel or make any changes to bookings. Cancellations or changes made within 24 hours of tour departure are subject to full price of booking. Groups of 10+ require at least 48 hours of notice for any cancellations or changes. Cancellations to group bookings without 72 hours notice will be non-refundable. Blackcomb Snowmobiles Ltd. reserves the right to cancel or modify tours due to inclement weather, unforeseeable hazards, insufficient bookings or events beyond our control. Full refunds will be made or alternate dates will be offered in these unlikely events.

New* Cancellation Protection – Cancellation protection is eligible on bookings with less than 10 people and must be purchased at the time of booking. Purchasing cancellation protection will allow you to cancel your tour and receive a full refund up to 1 hour before your departure time. If you have purchased cancellation protection and do not show up for your tour, “no show” and do not notify us 1 hour before your scheduled departure time the full cost of the tour will apply. Recommended if you are driving up from the city on a weekend and may experience traffic delays or road closures.

Our mandatory collision coverage of $30 per driver includes accidental minor damage to snowmobiles on our regular guided tours. Groups, advanced tours, and high performance machine upgrades are subject to an open credit card for damage deposit instead of collision coverage.

Adventure sport activities, such as snowmobiling, are not recommended for individuals who suffer back or neck pain, heart or respiratory distress. Consult your physician prior to participation. 

Safety regulations require that Blackcomb Snowmobile Ltd. does not permit pregnant women to ride on any of our snowmobile tours, as a driver or even passenger. All mothers-to-be are welcome on our snowcat dinner tours.

The ideal weight for a smooth ride on our machines is less than 170kg (350 lbs). Please keep this in mind when organizing double riders.

Release of Liability Waiver

Please note you will have to fill out a release of liability waiver when you check in for your tour.