Key Responsibilities:

• Lead & guide snowmobile tours through various winter trails.
• Ensure the safety and enjoyment of all participants.
• Provide exceptional customer service.
• High awareness for risk management.
• Conduct pre-ride safety briefings and equipment checks.
• Be able to manage different group dynamics
  
  Qualification:

• OFA3, 80-hour WFA or OEC certificate required.
• Excellent communication and interpersonal skills.
• Ability to work outside in changing weather conditions.
• Previous guiding experience is a plus but not mandatory
• Class 4 unrestricted driver license is preferred
• Valid driver’s license
• Strong team player, good work ethics, and adaptable.

Key Responsibilities:

• Lead guided snowshoe tours for various skill levels.
• Ensure the safety and enjoyment of all participants.
• Share knowledge about local ecology.
• Conduct pre-trip safety briefings and assist with equipment.

Qualifications:

• Experience as a guide or outdoor instructor.
• Valid 40-hour First Aid certification or higher (or equivalent).
• Strong communication skills and a love for teaching.
• Ability to work in varying weather conditions.

Key Responsibilities:

• Safely operate our shuttle bus to transport guests from Whistler Village to our Brandywine Base Facilities.
• Provide excellent customer service and assist passengers as needed.
• Conduct pre-trip inspections and ensure the vehicle is in safe operating condition.
• Assist with waiver signing and payment processing needed.

Qualifications:

• Valid Class 4 driver’s license.
• Previous experience as a shuttle bus driver or in a similar role preferred.
• Strong communication skills and a commitment to customer service.
• Ability to work in varied weather conditions and navigate local routes.

• Minimum 3 years of previous experience operating a Pistenbully Snow Cat
• Excellent communication and time management skills
• Flexible schedule (and willing to work night shifts)

Key Responsibilities:

• Manage guest bookings through phone, email, and online channels
• Coordinate daily schedules and ensure accurate communication with operations staff
• Provide professional, efficient, and friendly service to guests and partners
• Process payments and issue confirmations or updates
• Answer general inquiries about tours, policies, and availability
• Perform administrative duties to support daily office operations

Requirements:

• Prior experience in reservations, administrative, customer service, or front desk roles
• Familiarity with Viator and Inntopia booking platforms is a strong asset and will be highly favorable in hiring process
• Comfortable working in a fast-paced environment with strong attention to detail
• Excellent communication skills (spoken and written)
• Polite, professional, and service-oriented attitude
• Ability to multitask and adapt to changing priorities
• Must be legally eligible to work in Canada

Roles and Responsibilities:

• Coordinating all aspects of daily tours; bookings, machines, guides, transportation
• Providing communications and Staffing of ATV/Snowmobile guides & Scheduling
• Provide risk assessment of technical procedures
• Provide Trip Leader supervision and management
• Ensure a high level of service standard is met by all staff
• Client liaison — to liaise with clients and provide feedback to help marketing efforts
• Understand and role model company policy and standards in every aspect of functions and tasks
• Assist the management team in the development of new products and methods
• Identify inefficiencies and help develop sound alternatives
• Human resource management on an ongoing basis is a huge aspect of this role

  Requirement:

• Must have previous management experience in adventure tourism related industry; rafting, zipline, or snowmobile
• Background in Adventure tourism; guiding, risk management, communications, first aid, Avalanche skills
• Strong communication skills are a must
• Thorough, on the spot decision making in a fast-paced environment is a necessary skill.
• Thorough understanding of commercial guiding standards
• Computer literate, online booking systems, HR communication and timesheet systems, microsoft
• Passion for Adventure tourism, love working with people and the outdoors